One of my current professional obsessions is the nature of crisis management - and why so many organisations are still stuck in a disconnected, old school, command and control model that runs utterly counter-cultural to the way society and business operate today. It's something that became apparent very quickly in the aftermath of the 2011 quakes, but Christchurch is not alone. All too often when the bad stuff hits the fan, managers head into shut down and disconnect mode, alienating people and foreclosing the things that could help them the most: engagement, collaboration and stakeholder/community understanding.
The presentation below is a summary of the talk I delivered at the IABC World Conference in New Orleans last month and that Douglas delivered, in his own way, at the IABC Wellington Mini World Conference a couple of weeks ago. My weak sinuses (weak, I tell you!) failed me at the eleventh hour and stranded me at the tail end of a Fiji/Aus work trip. It was humbling to listen, over an open cellphone line, as he delivered his version of these slides. By the end I was wondering if I should stay in bed and leave him to it more often.
Anyway - here it is, the evolved version - the one I would have done in Welli if I'd been able to handle just the one more take off and landing and a version of what went down in NOLA. It's also for my new IABC Tokyo friend, Tammy,
It's not exactly what it was and it's a work in progress, really, because this is an enormous topic that needs a huge amount more thinking, talking and practical application. I'd love to hear your thoughts - feel free to comment or email me to let me know if it resonates with you and please, add any ideas you've got.